We are delighted to share with you the exciting SVP, Operations & Transformation search we are leading for our long-time Client, St. Mary’s Credit Union (“SMCU” / www.stmaryscu.org). Based in Marlborough, MA, this one-billion-dollar asset state-chartered credit union serves over 60,000 members. Founded in 1913, this progressive, member-centric organization serves consumers and local businesses through branches in Marlborough (3), Framingham (2), Hudson, Northborough, and Westborough, along with robust digital delivery options.

Serving as a member of the Executive Leadership Team, this executive will help lead and build the capacity, efficiency, and scalability necessary to support continued growth and evolving member needs of this well-regarded financial services organization of scale.

Position Overview:

·        Enterprise Leadership: Reporting directly to the President & CEO, translate strategy into execution by aligning operations and resources with strategic priorities, improving processes and performance, leading technology-enabled transformation, and developing leaders and succession capability.

·        Strategic Projects & Programs: Oversee strategic projects and enterprise programs that evolve the organization, translating priorities into coordinated plans, clear accountabilities, and measurable outcomes.

·        Transformation & Operational Excellence: Improve end-to-end processes, simplify work, and advance automation and technology-enabled changes that deliver measurable member, employee, and business value.

·        Digital, Payments, & Deposit Operations: Provide executive leadership for digital banking operations, payments, and deposit operations, ensuring reliable service, strong performance, and scalable capabilities.

·        Member Service & Service Center: Lead the Service Center and member service operations, strengthening responsiveness, consistency, relationship support, and the overall member experience.

The successful candidate will bring:

·        A minimum of fifteen years of progressive leadership experience within a credit union, bank, or similarly complex organization.

·        Leadership experience in operations, transformation, process improvement, technology-enabled change, and/or strategic execution.

·        Demonstrated success leading significant cross-functional initiatives and organizational change.

·        Deep knowledge of financial institution operations and technology-enabled service delivery, with strong business, financial, and analytical capabilities.

·        Exceptional executive leadership, communication, and collaboration skills.

·        Bachelor’s degree or equivalent relevant experience required; advanced degree preferred.

The salary range for this position is $200,000 to $250,000, in addition to benefits and bonus potential. Compensation is determined by a variety of factors including, but not limited to, the role, function, and associated responsibilities, as well as a candidate’s work experience, education, knowledge, and skills.