KLR Executive Search Group is proud to partner with a leading Boston-based, global, professional services firm to help them find a full-time, direct hire, IT Technologist to join their growing technology team. The company is growing and offers an amazing culture, strong leadership, and opportunity for career growth. The IT Technologist is responsible for creating procedures, processes, and documentation to facilitate the daily operational objectives of the Helpdesk and Desktop Support teams. This candidate will take ownership of projects to implement, administer, and maintain end user technologies and systems. 

Key Responsibilities:

• Provide best in class technical support and administration to a global end user customer base. 
• Install, test, and implement hardware and software to support the firm’s desktop, virtual, and web-based systems.
• Own the implementation, administration, and management of enterprise OS image creation and software via MS Autopilot
• Create, maintain, and update documentation required for the daily operations of the Helpdesk and Desktop Support teams and applying IT procedures and guidelines. Act as escalation point for complex support tickets. 
• Proficiency with PowerShell scripting and its relation to software management and deployment tools
• Manage software and patch configuration, administration, and deployment via MS Intune.
• Assist with on-site systems hardware and network appliance installation, configuration, and management in coordination with the infrastructure team.
• Work with IT teams to acquire service-level performance metrics for all desktop system and related infrastructure elements.

Qualifications:

• Associate’s or bachelor’s degree in information systems or related is preferred; A+, MCP or other equivalent certifications a plus.
• Minimum of five (5) years of experience in computer operations, desktop support, and/or helpdesk support.
• Microsoft Office 365 administration and support expertise.
• MS Autopilot/Intune image and patch deployment system administration expertise.
• Application configuration and deployment. Must be well versed at scripting in PowerShell.
• Excellent customer service and problem-solving skills. 
• Privileged access management administration and current LAN and WLAN IP network technologies.
• iOS configuration and mobile device deployment, management, and support in an enterprise environment.
• Video conferencing management, multi-site configuration, and support (Poly Lens a plus).
• Ability to initiate, manage, and implement multiple projects simultaneously without direct supervision in an organized, detailed, and efficient manner.