KLR Executive Search Group is proud to partner with TIVOL (www.tivol.com) to recruit their new CRM/ERP Manager. TIVOL's shining legacy began with humble roots when European immigrant Charles Tivol opened a jewelry store bearing his family name in downtown Kansas City, MO. What began as a small storefront inside the Altman Building off Petticoat Lane, would soon take off and become one of the leading and most trusted jewelry stores in the region.

The Opportunity:  

TIVOL is seeking a highly motivated and strategic leader to join their team as an ERP & CRM Systems Manager. This pivotal role combines technical expertise with cross-functional collaboration to oversee the implementation, optimization, and day-to-day management of TIVOL’s ERP system while also playing a key role in CRM development and sales enablement.

Working closely with leadership, sales, and operations teams, the Manager will ensure technology systems align with evolving business needs and support a high-touch, sales-driven environment. This individual will lead ERP- and CRM-related initiatives, manage external vendor partnerships, and drive user adoption across the company—enabling more effective data-driven decision-making and streamlined workflows.

Important Considerations for Candidates:

• Experience supporting sales-driven, high-touch customer environments.

• Ability to blend CRM automation with a personalized customer approach.

• Skilled at managing external vendor partnerships.

• Flexible and adaptive to evolving business needs.

This is a rare opportunity to join a fourth-generation, family-owned luxury retailer known for its legacy, integrity, and long-standing customer relationships. At TIVOL, you’ll find:

• A highly ethical, collaborative, and flexible culture

• Fast decision-making with minimal bureaucracy

• Deep respect for craftsmanship and tradition

• The ability to take ownership and directly influence the company’s growth

• A chance to contribute to high-touch, generational customer experiences

If you are passionate about the luxury jewelry industry and thrive in a collaborative, fast-paced environment, we would love to hear from you. This is a full-time on-site position.

Job Qualifications:

• Jewelry knowledge and luxury retail experience preferred.

• Excellent verbal and written communication and interpersonal skills.

• Ability to work alone or on a team, in the office. 

• Proficiency in inventory management systems and familiarity with order processing and CRM software.

• Highly organized, detail-oriented, and able to multi-task in a fast-paced environment.

• Knowledge in Microsoft Dynamics Business Central or equivalent ERP systems, and Power BI.

• Extensive knowledge in Excel.

• A self-motivator and with ability to work autonomously in a small family-owned business.