KLR Executive Search Group is proud to partner with TIVOL (www.tivol.com) to recruit their new Sales Operations Analyst. TIVOL's shining legacy began with humble roots when European immigrant Charles Tivol opened a jewelry store bearing his family name in downtown Kansas City, MO. What began as a small storefront inside the Altman Building off Petticoat Lane, would soon take off and become one of the leading and most trusted jewelry stores in the region.

The Opportunity:  

TIVOL is seeking a highly motivated professional to join their team as a Sales Operations Analyst. This role will participate in all things related to the CRM system, sales analytics, and inventory visibility. The Sales Operations Analyst plays a primary role in supporting the sales team by managing Microsoft Dynamics CRM—and ensuring sales processes are efficient, data-driven, and aligned with a high-touch service model. 

Working closely with leadership, sales, and operations teams, the Sales Operations Analyst will ensure technology systems align with evolving business needs. As the first line of for CRM-related initiatives, you will manage external vendor partnerships, and drive user adoption across the company—enabling more effective data-centric decision-making and streamlined workflows.

Important Considerations for Candidates:

• Experience supporting sales-driven, high-touch customer environments.
• Ability to blend CRM automation with a personalized customer approach.
• Ability to manage external vendor partnerships.
• Flexible and adaptive to evolving business needs.

This is a rare opportunity to join a fourth-generation, family-owned luxury retailer known for its legacy, integrity, and long-standing customer relationships. At TIVOL, you’ll find:

• A highly ethical, collaborative, and flexible culture
• Fast decision-making with minimal bureaucracy
• Deep respect for craftsmanship and tradition
• The ability to take ownership and directly influence the company’s growth
• A chance to contribute to high-touch, generational customer experiences

If you are passionate about the luxury jewelry industry and thrive in a collaborative, fast-paced environment, we would love to hear from you. This is a full-time on-site position.

Job Qualifications:

• Solid experience in Sales Operations or Business Analytics
• Strong experience with CRM systems. Microsoft Dynamics preferred.
• Advanced experience with Excel. Experience with reporting and analytics tools such as Power BI is highly desirable. 
• Jewelry knowledge and luxury goods or retail experience preferred.
• Direct experience partnering with sales teams.
• Proficiency in inventory management systems and familiarity with order processing.
• Some knowledge of ERP systems. Microsoft Dynamics Business Central Preferred.
• Self-motivated, with the ability to work autonomously in a small family-owned business.